Develop navigator skills
Structure foundational learning in digital inclusion, communication, privacy awareness, and virtual visit support.
THE HEALTHNAVGZ PLATFORM
Build digital care
that includes everyone.
HealthNavGZ helps health organizations train and coordinate the people who guide patients and providers through virtual care and digital health tools.
PROGRAM OPERATIONSNavigator cohort ● Active
LEARNING PATHS04
SUPPORT STEPS12 mapped
TEAM READINESSIn progress
Navigator training→Human support→Digital care access
Illustrative interface · No patient data shown
ONE CONNECTED OPERATING MODEL
Training and operations,
working together.
Bring learning paths, referral workflows, and program improvement into one practical approach. AI-enabled coordination can reduce administrative friction while staff retain control and human connection.
Organize operational workflows
Clarify referrals, follow-up steps, escalation routes, and team roles across a navigator program.
Improve the program
Use appropriate, de-identified program signals and feedback to find workflow gaps and training needs.
HUMAN-CENTERED BY DESIGN
Technology supports.
People make care personal.
Navigators help people build confidence and connect to resources. The platform concept supports that work; it does not make clinical decisions or replace qualified care teams.
Clear boundaries
Keep navigation, clinical care, and technical support roles distinct.
Accessible coaching
Use plain language, teach-back, and respect each person’s choices.
Thoughtful automation
Route and organize operational work while keeping sensitive steps reviewable.
DESIGN A PROGRAM THAT FITS